Frequently Asked Questions

Q. How long before I get my restored image to look at?
A.
On average you will be able to see the restoration work online as a digital file within 48 hours excluding      weekends.

Q. How long before I get my restored prints?
A.
Prints are usually dispatched within 5 working days of receiving full payment. This is usually longer the      closer to public holidays such as Christmas. If you have a deadline please tell us at the start and we will do      our best to meet it for you.

Q. Will your pictures last?
A.
Yes, our service extends to digital restoration of your images. Prints from our partner printers are supplied      on professional high quality photographic paper and are therefore fade resistant for many decades.

Q. Do you work with colour photographs?
A.
Yes. We can correct colour photos, black and white, sepia etc. and can convert any of these to any other      type.

Q. Will my original picture be safe?
A.
Yes. Your picture will be scanned using a professional quality scanner. Once scanned your original is      stored safely pending return. This process is non invasive. You should let us know if your image has been      damaged by Lemon juice though! Seriously!

Q. Can you only work with prints?
A.
No. We can work with any type of two dimensional original; print (any size up to A4). Larger that that by      request only.